State Farm: Susan Fereday at 501 Saint Vrain Lane in Estes Park, Colorado

Customer Reviews about State Farm: Susan Fereday

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  Unbelieveable experience. Had been with Allstate for 3 years and switched over to State Farm with Sue Fereday after buying a home in Estes Park. I really wanted a local agent and company which is why I went here. My wife and I both got coverage on both our cars for a 6 month policy. 5 months into our policy two letters came in the mail stating that our policy had been cancelled after the second month. They were dated from that time but they were not received until 3 months later which is very suspicious. They cancelled both our policies because of a driving charge for having plates in my windshield from 4 years ago! How this didn't show up when I got the insurance I will never know. Why they cancelled my wife's policy as well I'll never know, even though I asked multiple times. They put no effort into contacting me or my wife outside of two letters, one for me and one for my wife, which were both addressed to me and came in months late. Not one phone call or email, and when I asked Sue's office about the lack of contact, they said because they aren't legally obligated too. So now we both have to pay a massive fee to get insurance elsewhere because of a very large 3 month gap in coverage. Through all of this her office staff had me on hold over a dozen times and switched me back and forth, obviously doing everything they could to stall or get me to hang up. Had either of us been pulled over during this time we would have been in some serious trouble. Horrendous customer service, which is basically the most important part of her job. She obviously doesn't care about her customers, and she and her staff come highly unrecommended.
  June 10, 2017

  by John Penny

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About State Farm: Susan Fereday in Estes Park